Since September 2019, I have been doing my training as an industrial clerk at Neumüller Elektronik GmbH in Weisendorf. On my very first day at work, I was given a very warm welcome and a guided tour gave me a good insight into the different areas of the company. In the first year, I was assigned to the purchasing department. My main activities included invoicing customer orders, creating articles in the system and posting incoming goods.
Due to Corona, I was in the home office from the beginning of March 2020 until the end of May 2020. I did not like this time so much, because I could not do my main activities for the most part. Therefore, I devoted most of my time to revising articles. I had to adjust the factual feature sets in the articles to make them complete and up-to-date on the homepage.
I still see the "home office" experience as positive. For a trainee it is not so well suited, but in general I could imagine to work from home from time to time. But not permanently, since I then already lack the social component at work, rather as an alternative.
Since the beginning of 2021, I have been assigned to the Customer Service department. There are currently three of us here and so far I have been trained very well in the main activities (creating inquiries, booking orders and communicating with customers). In addition, I really like talking to customers on the phone, because you meet a lot of different characters here and also learn how to deal with them.
All in all, I am very happy to now be in a new department after almost one and a half years in Purchasing and I think that Customer Service or the Sales area suits me more than Purchasing.
Experience Report Customer Service (11/18/2021)
October 2021, and Corona is still not over - the time in the "home office", however, fortunately already. Since the beginning of this year, I have been assigned to "Customer Service" and am now taking stock after three quarters of a year.
As Publius Ovidius Naso (Roman epic poet) said. "All beginnings are difficult". However, this quote did not apply at all when I started in Customer Service, because my colleague Alexander Spörl took me under his wing very well from day one, and after a short time also let me work more and more independently. This cooperative working relationship meant that I quickly took on responsibility myself, but I didn't have to be afraid to ask questions, which my colleague Viviana Tourniaire also always answered.
My main tasks included booking customer orders in the merchandise management system, creating offers and also following up on the offers sent out. Furthermore, I also took care of proactively querying any needs with our customers. As a result, I was constantly in contact with our business partners and I really enjoyed the communication by mail, but especially by phone.
In addition, I also sent payment reminders to customers on a weekly basis, and sometimes followed up by phone. Complaints and their smooth processing were also part of my job. In these points, there was always some kind of conflict with the counterpart, but I was able to expand my skills in telephoning or dealing with the customer.
All in all, I have been able to improve my skills enormously when working in the system and in contact with customers, and I look forward to continuing this development in active sales.